8:30 AM

Welcome

Stephen Brobeck, Executive Director
Consumer Federation of America

8:45 AM

The Consumer Priorities of Public Policymakers

Introduction
Ellen Bloom, Senior Director of Federal Policy
Consumers Union

Speaker
The Honorable Chris Van Hollen
United States Congress

9:15 AM

The Consumer Priorities of Americans

Introduction
Katie Smith Sloan, Senior Vice President & COO
LeadingAge, Inc.

Speaker
Scott Keeter, Director of Survey Research
Pew Research Center
View Presentation

10:00 AM

How Social Media Can Empower Consumers

Introduction
Ed Mierzwinski, Consumer Program Director
U.S. PIRG

Speaker
Alan Rosenblatt, Partner
Turner Strategies
View Presentation

11:00 AM

Deceptive and Unconscionable Auto Sales Practices

Moderator
Ellen Taverna, Senior Legislative Associate
National Association of Consumer Advocates

Panelists
Rosemary Shahan, President
Consumers for Auto Reliability and Safety

Bob Nealon, Regional Vice President
CU Direct Corporation

Chris Kukla, Senior Counsel for Government Affairs
Center for Responsible Lending

Jack Fitzgerald, President/CEO
Fitzgerald Auto Malls

11:00 AM

Should Consumer Data Brokers be Regulated?

Moderator
Susan Grant, Director of Consumer Protection
Consumer Federation of America

Panelists
Christopher Olsen, ‎Assistant Director, Division of Privacy and Identity Protection
Federal Trade Commission

Pam Dixon, Executive Director
World Privacy Forum

Rachel Nyswander Thomas, Executive Director of the Data-Driven Marketing Institute and Vice President of Government Affairs
Direct Marketing Association

Jennifer Barrett-Glasgow, Chief Privacy Officer
Acxiom

11:00 AM

Pitfalls and Successes of Government Databases with Consumer Incident Information

Moderator
Rachel Weintraub, Legislative Director and Senior Counsel
Consumer Federation of America

Panelists
Sean E. Kane, Founder and President
Safety Research & Strategies, Inc.

Ruth Susswein, Deputy Director
Consumer Action

Scott Michelman, Attorney
Public Citizen

Ami Gadhia, Senior Policy Counsel
Consumers Union

12:30 PM

Luncheon Keynote

Introduction
Stephen Brobeck, Executive Director
Consumer Federation of America

Speaker
Norm Ornstein, Resident Scholar
American Enterprise Institute     

2:00 PM

How Prepaid Cards Can be Made Even More Consumer Friendly

Moderator
Tom Feltner, Director of Financial Services
Consumer Federation of America

Panelists
Lauren Saunders, Managing Attorney
National Consumer Law Center

Michelle Scales, Consumer and Community Banking Product Innovation Director
JPMorgan Chase

Thaddeus King, Senior Associate, Safe Checking in the Electronic Age Project
The Pew Charitable Trusts

Christina Tetreault, Staff Attorney
Consumers Union

2:00 PM

Mandatory Arbitration and Other Seller Restrictions on Consumer Remedies

Moderator
Ira Rheingold, Executive Director and General Counsel
National Association of Consumer Advocates

Panelists
F. Paul Bland, Jr., Senior Attorney
Public Justice

Andrew Guzzo, Attorney
Kelly & Crandall, PLC

Scott Michelman, Attorney
Public Citizen

2:00 PM

The Role of Government in Ensuring the Safety of New Technologies and Products

Moderator
Jack Gillis, Director of Public Affairs
Consumer Federation of America

Panelists
Nancy Cowles, Executive Director
Kids in Danger

Tom Neltner, Senior Attorney
Natural Resources Defense Council

Sarah Wilson, Partner
Covington & Burling LLP

Shaun Kildare, Director of Research
Advocates for Highway and Auto Safety

3:30 PM

How Improved Energy Efficiency Can Reduce Consumer Energy Use and Costs

Moderator
Mel Hall-Crawford, Special Projects Director
Consumer Federation of America

Panelists
Ursula Schryver, Vice President, Education and Customer Programs
American Public Power Association
View Presentation

Nic Lutsey, Program Director and US Co-Lead
International Council on Clean Transportation
View Presentation

Jennifer Thorne Amann, Buildings Program Director
American Council for an Energy Efficient Economy
View Presentation

Mark Cooper, Research Director
Consumer Federation of America
View Presentation