31st Annual Financial Services Conference

Nov 29, 2018 - Nov 30, 2018
Embassy Suites Hotel, Washington, D.C.

The Financial Services Conference is a key national gathering for consumer advocates and educators interested in new products and regulation, which continue to transform the consumer financial services marketplace.

FSC Archive

8:30 AM

Welcome and Introduction of Congressional Keynote

Introduction
Jack Gillis, Executive Director
Consumer Federation of America

Speaker
Congressman Gregory Meeks
U.S. House of Representative

9:00 AM

Voter Attitudes About the Economy and Financial Services (View Video)

Introduction
Richard Dubois, Executive Director
National Consumer Law Center

Panelists
Celinda Lake, President
Lake Research Partners
View Presentation

Christine Matthews, President
Bellwether Research & Consulting
View Presentation

10:00 AM

Keynote: How Do We Break the Cycles of Poverty? (View Video)

Introduction
Jack Gillis, Executive Director
Consumer Federation of America

Speaker
Arne Duncan, Managing Partner
Emerson Collective & Former U.S. Secretary of Education

10:30 AM

Is Cashless Retailing Good for Consumers?

Moderator
Rion Dennis, Financial Reform Advocate
Americans for Financial Reform

Panelists
Jenn Jones, Chief of Membership and Policy
National Community Reinvestment Coalition

Tony Goodman, Chief of Staff
Office of DC Council Member David Grosso

Stephanie Martz, Senior VP and General Counsel
National Retail Federation

Brian Peters, Executive Director
Financial Innovation Now

11:30 AM

Life Cycle of Student Loan Debt: Toward Meaningful Consumer Protection (View Video)

Introduction & Moderator
Rachel Weintraub, Legislative Director and General Counsel
Consumer Federation of America

Speaker
Seth Frotman, Former Private Education Loan Ombudsman
Consumer Financial Protection Bureau

Panelists
Martha Fulford, Senior Counsel
National Student Legal Defense Network

Toby Merrill, Director, Harvard Legal Services Center Project on Predatory Student Lending
Harvard Law School

Anna Schwartz, General Counsel
Scratch

12:30 PM

Luncheon

1:30 PM

Luncheon Keynote

Introduction
Ed Mierzwinski, Consumer Program Director and Senior Fellow
U.S. PIRG

Speaker
Deepak Gupta, Founding Principal
Gupta Wessler PLLC
Former Senior Counsel, Consumer Financial Protection

2:00 PM

Criminalizing Debt (View Video)

Moderator
Christopher Peterson, Director of Financial Services and Senior Fellow
Consumer Federation of America

Panelists
Robyn Dorsey, Policy Research & Reinvestment Manager
Maryland Consumer Rights Coalition

Quisha Mallette, Community Advocate
Reinvestment Partners

Stacey Tutt, Visiting Clinical Professor of Law
University of California, Irvine

2:00 PM

Retail Investor Disclosures: Making Them Work

Moderator
Barbara Roper, Director of Investor Protection
Consumer Federation of America

Panelists
Cristina Martin-Firvida, Director, Financial Security and Consumer Affairs
AARP

Jennifer Porter, Branch Chief, Division of Investment Management
U.S. Securities and Exchange Commission

Kevin Carroll, Managing Director and Associate General Counsel
SIFMA

2:00 PM

America Saves: Innovations in the Workplace to Facilitate Emergency Savings

Moderator
Carolyn Pemberton, America Saves Senior Program Manager
Consumer Federation of America

Panelists
Amelia O’Rourke-Owens, America Saves Director of Youth Financial Capability
Consumer Federation of America

David John, Senior Strategic Policy Advisor
AARP Public Policy Institute
View Presentation

Diana Rucci, Director – Product Development
Prudential Retirement Services

3:30 PM

Insurance Regulation in America: The Good, the Bad, and the Ugly

Moderator
Marceline White, Executive Director
Maryland Consumer Rights Coalition

Panelists
Birny Birnbaum, Director
Center for Economic Justice

Daniel Schwarcz, Professor of Law
University of Minnesota

Sean Kevelighan, President and Chief Executive Officer
Insurance Information Institute

Ethan Sonnichsen, Managing Director of Government Relations
National Association of Insurance Commissioners

3:30 PM

FinTech and Traditional Banks – Preserving Consumer Protections in Our Financial Future

Moderator
Christopher Peterson, Director of Financial Services and Senior Fellow
Consumer Federation of America

Panelists
Cornelius Hurley, Executive Director
Online Lending Policy Institute

Christina Tetreault, Senior Staff Attorney
Consumer Reports Advocacy

Ramon Gomez, Executive Director, Office of Regulatory Affairs
JPMorgan Chase & Co.

4:30 PM

Reception Sponsored by America Saves

8:00 AM

Breakfast Dialogue: Consumer Financial Protection on the State Level

Moderator
Ed Mierzwinski, Consumer Program Director and Senior Fellow
U.S. PIRG

Panelists
Brent Adams, Senior Vice President of Policy and Communication
Woodstock Institute

Kalitha Williams, Project Director
Policy Matters Ohio

Katie Sutton, Director
Montana Organizing Project

9:00 AM

Keynote (View Video)

Introduction
Barbara Roper, Director of Investor Protection
Consumer Federation of America

Speaker
Gary Gensler, Senior Lecturer
MIT Sloan School of Management
Former CFTC Commissioner
View Presentation

9:30 AM

Fintech: What Does it Mean for Consumers?

Moderator
Jo Ann Barefoot, CEO
Barefoot Innovation Group

Panelists
Lauren Saunders, Associate Director
National Consumer Law Center

Elizabeth Kelly, SVP of Operations
United Income

Greg Sager, Associate General Counsel
LendUp

10:30 AM

Can America Keep Up with Rising Housing Needs?

Moderator
Alanna McCargo, Vice President, Housing Finance Policy
Urban Institute

Panelists
Rob Dietz, SVP and Chief Economist
National Association of Home Builders
View Presentation

Doug Bibby, President and CEO
National Multifamily Housing Council
View Presentation

Elizabeth Kneebone, Research Director, Terner Center for Housing Innovation
UC Berkeley
View Presentation

Marisa Calderon, Executive Director
National Association of Hispanic Real Estate Professionals
View Presentation

11:30 AM

Why Do People Make the Financial Decisions They Make?

Moderator
Jack Gillis, Executive Director
Consumer Federation of America

Panelists
Vanessa Perry, Associate Dean for Faculty
Chair, Department of Marketing
Professor of Marketing, Strategic Management and Public Policy
GWU School of Business

Roberta Baskin, Trustee
FoolProof

Michelle Singletary, Author
Nationally Syndicated Columnist
The Washington Post

Tom Conlon, Head of Client Relations
Betterment

12:30 PM

Congressional Keynote (View Video)

Introduction
Rachel Weintraub, Legislative Director and General Counsel
Consumer Federation of America

Speaker
Congressman Al Green
U.S. House of Representatives

1:00 PM

Adjournment

RECEPTION PHOTOS

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2018 Financial Services Conference Advisory Committee Members

American Express Company
Association of Military Banks of America
Bank of America
Capital Research and Management Company
Certified Financial Planner Board of Standards
Credit Union National Association
CUNA Mutual Group
Elevate
Experian
FICO
FINRA
Insurance Information Institute
Lending Club
Mortgage Bankers Association of America
NACHA-The Electronic Payments Association
National Consumer Reporting Association
Navy Federal Credit UnionOcwen Financial Corporation
Oportun
Plaid
Quicken Loans
Santander Bank, N.A.
Scratch Services, Inc.
US Bancorp
VantageScore Solutions LLC
Walmart
Wells Fargo Ban