Article - Susan Grant Interview with MarketWatch on the Nation’s Top Ten Consumer Complaints

Issues
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Banking & Credit

Consumers, especially low-wealth consumers, need safe, affordable transaction accounts to get paid, pay bills, and save. When these accounts carry high or unpredictable fees, consumers may see their income and savings eroded or lose access to the banking system entirely. Consumer protections designed to ensure that banking fees are predictable, proportional, and fair are necessary to encourage and preserve access to basic transaction accounts that help consumers achieve financial security.

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Auto Loans Consumer Financial Protection Bureau Credit Cards Credit Scores/Reporting Debt Payday/High-cost Loans Payments RALs/Tax Preparation Student Loans

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May 12, 2025

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CFA News

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April 30, 2025

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April 02, 2025

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Communications

In our digital age, communications are especially vital to consumers who increasingly communicate with product and service providers as well as with friends and family. For CFA, it is essential that broadband communications are accessible to everyone, especially to those with less education and lower incomes. It is also important that these communications enjoy adequate consumer and privacy protections.

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Competition & Regulation

Competition helps ensure that consumers have a wide range of goods and services. Regulation helps ensure that these products meet standards of performance and safety and are marketed fairly, with pricing and other features that are understood by consumers. CFA supports the appointment of federal and state regulators who uphold their regulatory mandate and are adequately funded to carry out this mandate.

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Consumer Protection

Consumers deserve fair treatment in the marketplace. CFA promotes consumer protection by advocating for strong laws and regulations, working for trade agreements that provide real benefits for consumers and do not weaken their rights, encouraging good business practices, supporting consumers’ ability to complain and obtain redress, and educating consumers about their rights and how to avoid fraud and abuse. CFA’s Consumer Protection Institute conducts research and brings experts together to address consumer protection issues.

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Airline Auto Sales/Service Civil Justice Consumer Complaints Fraud Pricing/Disclosures Trade Funerals COVID-19

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Energy

Energy from electricity, oil, gas, and other fuels drives the modern world. This energy needs to be affordable, especially for lower income consumers, and environmentally benign. CFA focuses its efforts in this area on improving the efficiency of motor vehicles and appliances.

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Food & Agriculture

CFA conducts research and advocacy to promote a safer, healthier, and more affordable food supply. CFA also coordinates the Safe Food Coalition, which is dedicated to reducing the burden of foodborne illness in the United States by improving government food inspection programs.

CFA organizes the highly praised National Food Policy Conference, held each spring in Washington DC. The conference explores the top food and agriculture issues of the day with a diverse mix of policy makers, advocates, and scientists.

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Meat/Poultry Inspection Food and Drug Administration Other Food Safety Issues Ag Policy/Food Prices Nutrition Safe Food Coalition Alcohol

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Housing

Access to safe and affordable mortgage credit is a critical component of consumers’ household balance sheets, sense of home and security, and ability to build wealth. It is also vital for the long term health of our communities. CFA supports and advocates for strong federal regulation of the financial sector to protect consumers from unfair or predatory mortgage lending practices; to assure that all financial institutions respond to the full range of credit needs in the communities they serve through both deposit and lending services; and to assure stable and liquid mortgage funding for both homeownership and rental housing options.

View Housing Issues

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Homeownership Mortgages Real Estate

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May 15, 2025

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Insurance

Consumers spend hundreds of billions of dollars a year on car, home, and life insurance products whose complexity and individual pricing permit insurer inefficiency and abuse. A large majority of the state insurance departments that regulate these insurers have neither the resources nor the will to do so adequately. CFA works to improve the effectiveness of this regulation and, where appropriate, supports federal interventions.

View Insurance Issues

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Auto Insurance Home Insurance Life/Annuities/Credit/Disability Medical Malpractice/Tort Insurer Practices/Profits Federal Regulation State Regulation

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May 21, 2025

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April 01, 2025

Overburdened

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Investor Protection

The millions of Americans who rely on investments to fund their retirement or other life goals are entitled to a marketplace that provides them with a choice of appropriate investments and service providers, the information necessary to make informed choices, protection against fraud and abuse, and effective recourse when they are victims of wrong-doing. CFA works to achieve those goals.

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Privacy

Consumers have a fundamental right to the privacy and security of their personal information. These rights extend to collection and control of personal data, limits on commercial and government surveillance, prohibition of discriminatory data practices, and safeguards for consumers’ personal information from unauthorized exposure and use. CFA promotes consumers’ privacy rights by advocating for strong laws and regulations, encouraging fair and effective data practices, and supporting vigorous enforcement to curb privacy abuses.

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Sub-Issue Areas

Government Surveillance ID Theft/Data Security Privacy in Marketplace Consumer Information

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Product Safety

CFA’s product safety advocacy centers on products regulated by the Consumer Product Safety Commission (CPSC), especially those affecting children. Our work focuses special attention on the priorities and effectiveness of the CPSC — its budget, authority, and leadership — and on voluntary and mandatory standard-setting.

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Auto Safety Off-Highway Vehicles Children’s Products Consumer Product Safety Commission Other Product Safety

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Saving & Spending

Financial institutions should offer consumers, especially those from low- and moderate-income households, savings opportunities that help them build wealth to meet emergencies, purchase a home and education, and afford retirement. Federal and state agencies should promote, facilitate, and sometimes require these opportunities.

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Financial Management/Planning Saving

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Each year, Consumer Federation of America’s Consumer Assembly serves as the consumer movement’s principal meeting where issues are debated and new initiatives are presented. Since the Assembly’s inception in 1967, thousands of consumer activists and representatives of cooperatives, trade unions, business, government, and the press have participated in this annual conference.

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Washington Marriott at Metro Center, 775 12th St NW, Washington, D.C.

Each year in June, CFA honors individuals and organizations who have made significant contributions to advancing the consumer interest. Award recipients are selected by CFA’s Board of Directors.

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Awards Celebration

For over 50 years the Consumer Federation of America has worked to advance the consumer interest on a wide range of issues central to the health, safety, and financial well-being of consumers. Our success over the years would not have been possible without the efforts and support of allies in government, media, and other consumer organizations who have fought to advance pro-consumer policies, shined a spotlight on consumer abuses, and joined us in the campaign to right consumer wrongs. CFA has recognized these champions with presentations of the Philip Hart Public Service Award, Esther Peterson Consumer Service Award, Consumer Champion Award, Lifetime Achievement Award, and Betty Furness Consumer Media Honors.

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The National Food Policy Conference is a key national gathering for those interested in agriculture, food and nutrition policy. It explores the critical food policy issues of the day with an unusually diverse mix of policymakers, advocates and scientists. Major speakers include cabinet members and leaders on food and agriculture policy on Capitol Hill.

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Federal and state policy makers and regulators continue to address pressing banking, insurance, investment, and real estate issues affecting consumers, after more than two decades of financial services deregulation and reregulation. To keep consumer advocates and educators informed about these issues, the Consumer Federation of America presents an annual conference on financial services, planned with the assistance of consumer groups and the financial services industry.
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Click here to listen to the interview.

Banking & Credit

Trump's CFPB Once Again Harms Servicemembers

CFA Joins Consumer Advocacy Groups in Submitting Comment Regarding Executive Order, “Modernizing Payments To and From America’s Bank Account”

Trump’s Consumer Financial Protection Agenda—or Lack Thereof—Has Already Cost Americans More Than $18 Billion

The CFPB Abandons Servicemembers in Pursuit of its Illegal Attacks on Consumer Financial Protection

States Cannot Replace the CFPB

CFA News

CFANews Update - May 30, 2025

CFAnews Update – April 30, 2025

CFAnews Update - March 31, 2025

CFAnews Update – February 28, 2025

CFAnews Update - January 30, 2025

Communications

CFA's Policy Recommendations for a New Administration 2025

CFA Statement on Supreme Court Overruling Chevron Doctrine

The Consumer Federation of America Supports Classification of Broadband as a Telecommunications Service

COMMENTS BEFORE THE FEDERAL COMMUNICATIONS COMMISSION IN THE MATTER OF SAFEGUARDING AND SECURING THE OPEN INTERNET

Consumer Advocates Push the FCC to protect Consumers from Unwanted and Illegal Texts

Competition & Regulation

Consumer Federation of America Calls on Federal Trade Commission to Resume Holding Open Meetings and Having Comment Periods

Consumer Federation of America and Other Advocates Oppose Illegal Firings of Federal Trade Commissioners

CFA's Policy Recommendations for a New Administration 2025

CFA Statement on Supreme Court Overruling Chevron Doctrine

Consumer Advocates Support Proposed Rule to Establish Legal Liability for AI Fraud

Consumer Protection

Top Consumer Complaints: CFA Report Reveals Rising Harms Amid Regulatory Rollbacks

CFA to U.S. House of Energy and Commerce Oversight: Focus on Protecting Consumers from Robocalls and Robotexts with Resources and Enforcement

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CFA Opposes Language in Reconciliation Bill That Would Harm Worker Protections, Financial Reforms, and Public Health & Safety Standards

Payment Apps & Fraud Losses

Energy

CFA and Energy Advocacy Groups Submit Comments on Energy Conservation Standards for Consumer Furnace Fans

Gas Tankless Water Heater Standards Mark Major Step for Consumers

Consumer Federation of America Supports DOE's Proposal to Confirm Withdrawal of Short-Cycle Product Classes

Consumer and Environmental Advocates Strongly Support the DOE’s Direct Final Rule for Miscellaneous Refrigeration Products

CFA and Advocates Support DOE Dishwasher Standards

Food & Agriculture

The MAHA Crypto Connection

New Dietary Guidelines for Americans: A Triumph for Alcohol Lobbyists?

CFA Joins Consumer, Public Health Advocates in Asking Administration to Address Alcohol in MAHA Deliberations

CFA Applauds American Medical Association’s Resolution in Support of Consumers Right to Know About Alcoholic Beverages

MAGA Makes Food More Expensive

Housing

A Government-Sponsored Banking System that Spends More on Salaries than on Housing? An Analysis of 2024 Financial Data

Housing, Consumer, and Civil Rights Organizations Call Attention to Federal Rollbacks Worsening the Nation’s Housing Crisis

Three Trump Administration Policies That Will Drive Up Your Insurance Costs

Housing, Consumer, and Civil Rights Organizations Call Attention to Federal Rollbacks Worsening the Nation’s Housing Crisis

New CFA Report Highlights Deepening Rural Housing Crisis and Calls for National Policy Reform

Insurance

Homeowners Deserve Transparency on Rising Insurance Costs

Consumer Federation of America Challenges Insurance Industry to Take Action Against Climate Change

CFA Urges Louisiana to Require Insurance Premium Discounts for Consumers in Louisiana Fortify Homes Program

New Report Finds American Homeowners Faced 24% Increase in Homeowners Insurance Premiums Over the Past Three Years

Overburdened

Investor Protection

Virtual Currency Victory in Alaska Legislature

Crypto Impacts on Advocacy Work

CFA Applauds Lawmakers for Standing Up to Flawed Stablecoin Bill Amid Rising Ethics, Consumer, and National Security Concerns

Reconciliation Proposal to Eliminate the Public Company Accounting Oversight Board Will Expose Investors to Hundreds of Billions in Losses

Coalition of Consumer and Investor Protection Groups Strongly Oppose Billionaires’ Bill in Delaware

Privacy

New AI Moratorium Deal Makes Provision More Dangerous for Consumers

Senators, Vote to Remove this Dangerous AI Moratorium

CFA Privacy & AI Top 10: Location Data Sales Banned in Oregon, 23andMe Lawsuits, and Mythbusting the AI Moratorium

A Health Privacy ‘Check-Up’: How Unfair Modern Business Practices Can Leave You Under-Informed and Your Most Sensitive Data Ripe for Collection and Sale

CFA to U.S. House of Energy and Commerce Oversight: Focus on Protecting Consumers from Robocalls and Robotexts with Resources and Enforcement

Product Safety

Transatlantic Consumer Groups Call for Stronger Regulation of Online Marketplaces Amid Surge in Unsafe Products

UNSAFE AND ONLINE

Federal Court Rules Unlawful Firings of CPSC Commissioners

Consumer Federation of America Condemns CPSC’s FY 2026 Budget Proposal to Eliminate Itself and Gut Its Own Safety Mandate

CFA Warns of Sharp Spike in Off-Highway Vehicle Fatalities, Including Child Deaths, Ahead of Summer Surge

Saving & Spending

CFA's Policy Recommendations for a New Administration 2025

CFA Applauds CFPB Proposal to Supervise Payment Apps

Coping with “Shrinkflation”: Tips on Making Ends Meet as Packages Get Smaller and Inflation Carries On

New Research Reveals that Traditional Savings Accounts Have Grown More Popular in This Century and Why

Traditional Savings Accounts: Are They Still Popular?

Blog

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CFA Applauds American Medical Association’s Resolution in Support of Consumers Right to Know About Alcoholic Beverages  

CFA Applauds American Medical Association’s Resolution in Support of Consumers Right to Know About Alcoholic Beverages  