CFA Releases Comments Urging the FCC to Strengthen Consumer Protections Against Cramming
Each month, thousands of customers pay for services they did not ask for and do not use. In its recent Order on wireline cramming, the Commission acknowledged that cramming harms consumers and should be prevented. The Commission adopted rules requiring landline telephone companies both to notify consumers if they provide the ability to opt-out of third-party billing and to separate carrier and non-carrier charges on telephone bills. Public Interest Commenters consider this an important first step, but the Commission must take further action to end cramming altogether. The Commission cannot let cramming continue to scam consumers and should take action to ban third-party billing to all wireline (including VoIP) and wireless bills.
